We have a very customer friendly cancellation policy in place. Under this policy:
Customer can ask for a refund within 07 days from the date of purchasing deals online if merchant outlet is closed or merchant denies deal. Post expiry of coupon money will not be refunded for any reason.
A customer who wishes to cancel the online purchased deal should intimate the Company of his/her intention to do so within 07 days of purchase for the reasons mentioned above only.
Any member willing to cancel his/her purchase shall intimate the Company via email at the official email ID i.e. firstname.lastname@example.org during the time period prescribed above.
The cancellation request shall be accepted only at the sole discretion of the Company. The cancellation request shall be accepted only on the condition that no offer of the Company has been used by the member or is not expired or merchant outlet is closed or merchant has denied of any services.
The amount paid by the member for the deal coupons shall be refunded/replaced after complete verfication with respective merchant. That such refund/replacement shall be processed within 7 days of receipt of such cancellation request received by the Company.
Cancellation requests made post the expiry dates will not be entertained for any reasons , company can at best on its own interest can provide alternate or same coupons with 7 days extended validity as best .